Terms of Service

You must be at least 18 years old and able to form a binding contract to create an account. You're responsible for the accuracy of the information you give us, including traveler names, dates of birth, and contact details — airlines and hotels require this information to match government ID, and incorrect details can cause a booking to be denied at check-in with no recourse from us.

You're responsible for keeping your login credentials confidential and for all activity that happens under your account. Tell us right away at parker@comettravel.io if you suspect unauthorized use.

Comet Travel is a travel booking platform. Our AI assistant helps you search for and book flights, hotel stays, and (where available) car rentals, using live availability and pricing from third-party travel suppliers. We are not an airline, hotel operator, or car rental company — the actual travel service is provided by the supplier you book with (the airline, hotel, or rental company), and that supplier's own conditions of carriage, rate rules, and policies apply to your trip in addition to these Terms.

We source and process bookings through Duffel Limited, a third-party travel booking platform that connects to airlines, hotel groups, and other suppliers. Availability, pricing, and the ability to complete a given booking depend on Duffel and the underlying supplier, and are outside our direct control.

Our assistant uses a large language model to interpret your requests and recommend flights, stays, and car rentals. Like any AI system, it can misunderstand a request or make a mistake. Always review the flight numbers, dates, times, passenger names, and total price shown before you confirm a booking — you are confirming that specific itinerary and price, not just the general request you typed.

Prices shown in the Service are the total price you'll pay for a given flight, stay, or car rental, in U.S. dollars. The fare or rate itself includes Comet Travel's service margin. Real taxes and other charges remitted to travel providers or government authorities are never marked up — we pass them through at cost.

At checkout, your total breaks down into a Subtotal (the fare or rate, margin included) and a combined Taxes & Fees line, which includes real tax/provider charges at cost plus the AI Travel Assistant Fee applicable to your plan (see our Pricing page for current fee percentages by plan). The checkout screen itself explains what's included in that line in more detail. Fares and rates are supplied in real time by third parties and can change or become unavailable between when you search and when you confirm a booking; we'll always show you the final price before you pay.

Comet Travel is the merchant of record for everything you purchase through the Service, including flights, stays, car rentals, and subscription plans. Payments are processed by Stripe, Inc. Your card details are entered directly into Stripe's secure payment form and never pass through or get stored on our own servers.

Comet Travel offers Free, Premium, and Executive subscription plans (Business is not yet available). Paid plans bill monthly or annually in advance through Stripe and renew automatically at the then-current price until you cancel. You can cancel anytime from your account; a cancellation takes effect at the end of your current billing period, and you keep your plan benefits until then. We don't provide prorated refunds for the unused portion of a billing period.

Flight bookings can be cancelled from the Comet Travel My Bookings page. When you request a cancellation, we'll show you the refund amount the airline is offering — this is set by the airline's fare rules, not by Comet Travel, and can range from a full refund to nothing at all depending on the fare you purchased. Nothing is cancelled or refunded until you confirm the quoted amount.

The AI Travel Assistant Fee, and any fee for changing a booking, are not refundable once a booking or change is confirmed, regardless of how refundable the underlying fare turns out to be. These fees pay for the search and booking service we've already provided at the time you book or change a trip — separate from the airline's own fare, which follows its own refund policy as described above. Only the fare, our markup on it, and any tax follow the airline's refund amount; the fee itself never does. We show you both figures — the airline's refund and what you'll actually receive after the fee — before you confirm a cancellation.

Hotel and car rental cancellations aren't yet self-service in the app — contact us at parker@comettravel.io and we'll process the cancellation with the supplier directly.

If we ever charge you successfully but the airline, hotel, or car rental company can't actually confirm the booking (for example, the fare sold out in the moment between payment and ticketing), we'll refund you in full.

You can save frequent flyer and other loyalty program numbers to your profile, and we'll pass them along on eligible bookings. Whether a given booking actually earns points or status credit, and any pricing benefit from your loyalty status, is entirely up to the airline or hotel loyalty program — we don't control or guarantee accrual.

Don't use the Service to make fraudulent bookings, use stolen payment methods, misrepresent traveler identities, scrape or automate access to the Service outside its intended use, or interfere with its normal operation. We can suspend or close accounts that violate this.

The Service is provided "as is." We work with reputable third-party suppliers, but we don't control flight schedules, airline operations, hotel conditions, or car rental availability, and we can't guarantee they'll be free of delays, cancellations, or other disruptions outside our control.

To the fullest extent permitted by law, Comet Travel's total liability to you for any claim arising out of your use of the Service is limited to the amount you paid us (our service margin and fees) for the specific booking or subscription giving rise to the claim. We're not liable for indirect, incidental, or consequential damages, including costs arising from a missed connection, denied boarding, or a supplier's failure to honor a booking, beyond that limit.

We may update these Terms from time to time. If we make a material change, we'll update the "Last updated" date above. Continuing to use the Service after a change means you accept the updated Terms.

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules, and any dispute not otherwise resolved will be brought in the state or federal courts located in Utah.

Comet Travel LLC
1171 E Pony Rider Way Eagle Mountain, UT. 84005
parker@comettravel.io · 801-680-4090